Canada’s Anti-Spam Legislation (CASL)

Krill Technologies Pvt. Ltd. here referred as Krilltech and/or its related corporations (collectively “Krilltech”)

Policy Statement

This document sets forth the policy of Krilltech and is designed to provide reasonable assurance that (i) a consistent process is followed with respect to the dissemination of commercial electronic messages to QMPL clients and prospective clients in Canada, and (ii) Krilltech employees sending commercial electronic messages from and/or to a computer system(s) in Canada comply with the requirements of CASL.

The Krilltech Anti-Spam Policy (“Anti-Spam Policy”) and related procedures (the “CASL Procedures”) require that all QMPL employees sending CEMs from and/or to a computer system(s) in Canada or to an electronic address that will be accessed from a computer system in Canada comply with CASL, and seeks to ensure that all CEMs sent by or on behalf of QMPL, or using a QMPL email address or using a device owned or provided by Krilltech, comply with CASL.

Policy Details

The Anti-Spam Policy describes Krilltech’s commitments relating to the provisions of CASL and electronic messages of a commercial nature sent to Krilltech clients, prospective clients, and others, as applicable. From time to time, Krilltech may implement additional policies, procedures and/or practices as it relates to anti-spam measures.


This Policy applies to Krilltech employees who may be sending CEMs from and/or to a computer system(s) in Canada or to an electronic address that will be accessed from a computer system in Canada.

With respect to Krilltech’s operations, the Anti-Spam Policy has been adopted in compliance with the requirements of CASL, and QMPL is committed to complying with CASL. All other Krilltech policies and procedures will be interpreted in a manner that is consistent with the Anti-Spam Policy and that promotes compliance with CASL to seek to deter damaging and deceptive forms of spam from occurring in Canada.


Krilltech obtains express, opt-in consent, unless a verifiable basis for implied consent or an exception to consent exists, before sending a CEM to anyone who has not had an existing business relationship with Krilltech within two years before the date on which the CEM is sent. Unless a valid documented basis for implied consent or an exception to consent exists, Krilltech also obtains express, opt-in consent for the sending of CEMs to Krilltech prospects.

The request for consent cannot be in an electronic message unless there exists a basis for implied consent to send the message. The request for consent must be sought separately within a communication (e.g. through a separate action such as affirmatively checking a checkbox) and cannot be bundled as a term of acceptance of an agreement. A verbal consent is acceptable where a record of the details of the consent is maintained in a database.

Form and Content of CEMs

All CEMs are required to comply with the form and content requirements of CASL, generally described as follows:

identifies the sender;
the sender’s mailing address;
the sender’s telephone number or email address or link to a webpage; and
an unsubscribe mechanism or withdrawal of consent from receiving CEMs from Krilltech and its subsidiaries and
Krilltech takes steps to require that any third-party service provider who sends CEMs on behalf of Krilltech complies with CASL.

Storage of Relationship Details

A key component of complying with CASL involves maintaining records of Krilltech’s relationships with clients and prospective clients.

Each business unit of Krilltech is required to create and maintain in the business unit’s Client Relationship Management (CRM) system (including, but not limited to, Benchmark, Salesforce), verifiable records documenting the relationships giving rise to implied consent, and verifiable records of express, opt-in consents obtained from Krilltech clients and prospective clients. “Clients” are defined as those organizations or individuals who have at least one open account or a contractual relationship with Krilltech at the relevant time. Organizations or individuals who have closed their last remaining account or terminated their contract with Krilltech are not considered Krilltech clients for purposes of this Policy.

Implied consent or express, opt-in consent is obtained in accordance with the CASL Procedures and recorded in the applicable CRM system in order to track the client and prospect relationships.

Records of express, opt-in consent and records documenting the relationships giving rise to implied consent are retained for a minimum of three years after Krilltech ceases sending CEMs to the Krilltech client or prospect.

Commercial Electronic Messages

All QMPL employees sending CEMs from and/or to a computer system(s) in Canada are required to comply with this Policy and related CASL procedures and processes.

A “CEM” is defined as an electronic message that includes content (for instance, text, hyperlinks, images or attachments) that:

promotes, offers or advertises Krilltech or Krilltech’s products or services, or employees, or contacts;
solicits business for Krilltech or Krilltech’s employees or contacts; and
any other similar message that encourages participation in commercial
Examples include promotional event invitations (e.g., webcasts or Krilltech events), marketing newsletters, etc.

The following messages do not have to comply with the requirements applicable to CEMs:

messages sent to Krilltech clients about their business;
internal communications about Krilltech’s business (including communications with Krilltech offices outside Canada);
legally required notices, such as messages that are sent to comply with a regulatory requirement (e.g., material changes, required account activity information, etc.); and
responses to requests, inquiries or
Messages that Krilltech employees email each other internally using a device that Krilltech owns or provides, or using a Krilltech email address, should be related to Krilltech. Krilltech employees may not internally email each other offers, promotions, advertisements, or referrals unrelated to QMPL business without the internal recipient’s verbal consent.

Compliance by Third Parties

All third-party contracts with service providers who may send CEMs on behalf of Krilltech must contain contractual clauses obligating the service provider to comply with CASL including the form and content requirements of CEMs.

Unsubscribe Mechanism

CEMs that are not exempt from requirements applicable to CEMs noted above are required to include a form of unsubscribe mechanism to facilitate the withdrawal of consent or do-not-contact requests within a period of time and in a manner that would allow Krilltech to process that request within 10 days of the date on which the unsubscribe, withdrawal of consent or do-not-contact request was made. This information should be maintained in the applicable database that tracks the client and prospect relationships.

All emails sent by Krill Technologies Pvt. Ltd. employees will be compliant with CASL and will include the option to ‘unsubscribe.’

You can ‘unsubscribe’ from our Commercial Electronic Messages at any time by visiting or by emailing with ‘Unsubscribe’ in the subject line.

Policy Administration

The Anti-Spam Policy is maintained by the Compliance department of each XpertLync legal entity and will be reviewed and updated, where necessary, and approved on an annual basis. Any changes to, or exceptions from this Policy require the approval of the respective XpertLync Board or equivalent.

Review and Approvals

XpertLync Compliance is responsible for review and revision of this Policy, subject to approval of the respective XpertLync Board or equivalent. This Policy is subject to review on an annual basis, or otherwise as needed.

Enforcement and Audit

Compliance with this Policy, and any related procedure, may be reviewed by XpertLync at any time. Failure to comply with this Policy, as well as any associated procedures, may result in disciplinary action in accordance with the applicable Global Human Resources Disciplinary policy or procedure.